The TRUST Index™

Twenty-five questions across the five pillars of the TRUST Framework™. Answer honestly about what is true today — not what is intended — and see instantly whether your organisation is healthy, leaking, or in urgent territory.

Trust Index Score™ · out of 125

Think Strategically

Clarity of direction, and whether people can repeat it without being prompted.

01Our strategy is written down and every senior leader can state it in one sentence.
02Decisions are tested against the strategy before they are made, not after.
03Staff and members can explain where the organisation is going in their own words.
04We plan beyond the current financial year with named owners and dates.
05When priorities change, the reason for the change is explained to everyone affected.

Think Strategically subtotal — 0 / 25

Relate Authentically

The quality and honesty of relationships between leaders, staff, and members.

06Leaders are visible and approachable outside formal meetings and official notices.
07People can raise a difficult issue with a senior leader without fear of consequence.
08Feedback from the ground reaches the people who make decisions, and changes them.
09We communicate with members between requests — not only when we need something.
10Disagreement is treated as useful information rather than disloyalty.

Relate Authentically subtotal — 0 / 25

Uphold Integrity

Whether what is said in private matches what is said in public.

11What is said inside meetings matches what is communicated publicly.
12Everyone receives the same information, regardless of who they are or who they ask.
13Conflicts of interest are declared and recorded before decisions are taken.
14When we get something wrong, we say so publicly and quickly.
15Our financial reports are published on time and in a form ordinary members can read.

Uphold Integrity subtotal — 0 / 25

Serve Responsibly

Whether the institution exists for the people it claims to serve.

16Member and beneficiary needs shape our decisions, not only internal convenience.
17There is a working channel for questions, complaints, and pushback.
18Complaints are answered within a stated timeframe and tracked to closure.
19Resources entrusted to us are used for their stated purpose and reported on.
20Frontline staff have what they need to serve people well.

Serve Responsibly subtotal — 0 / 25

Transform Continuously

Whether the institution learns, or simply repeats itself.

21We review whether our messages are actually understood and believed.
22Mistakes are examined for patterns, and the pattern is named honestly.
23Leaders invite evaluation of their own performance and act on it.
24We invest in developing people, not only in delivering outputs.
25Changes we commit to are followed through and reported back on.

Transform Continuously subtotal — 0 / 25

0 / 25 answered